I usually don't comment too much on hotel properties unless they are exceptionally good or exceptionally bad, and unfortunately for the Hotel Arizona, the latter may be an understatement. Those of you familiar with the Eagles song "Hotel California" probably would be scurrying to make reservations there as an escape from having to endure this property located near the Convention Center in Tuscon, AZ. Convenient location is about all that the place has, however.
The staff of this facility had considerable difficulty understanding spec sheets or following instructions. Repeatedly they kept trying to charge attendees of a conference for their stay where the instructions repeatedly indicated clearly the rooms were to be charged to the Master Account. The F&B service was suspect and spotty and the food quality only mediocre at best. Meals were served cold and untimely. One meal was served with mold covering most of the rolls. Room set up was inadequate and one event, despite the fact the BEO clearly specified the room was to be set for 50 persons and 50 meals, they only set it for 25 and provided only 25 meals. What part of 50 did they not understand - the five or the zero? Wake up calls went undelivered. Laundry service had been discontinued as well. The Radisson pulled its flag from this property months before I came there and for very good reason. These inadequacies and failure to follow instructions make booking a conference or convention at this place a huge mistake. Best advice, unless you have to - don't use it. You and your attendees will be sorry if you must use this woefully inadequate property for a conference or event.
